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Exam 77-884:
Outlook 2010

Published: December 22, 2010
Language(s): English
Audience(s): Information Workers
Technology: Microsoft Office 2010 suites
Type: Proctored Exam

Preparing for an Exam
The typical candidate for the exam is a student, office worker, or instructor who is able to navigate Outlook 2010 at the feature and functionality level.

Exam Topics Covered
Users can format message content by using character and paragraph formatting, use graphic elements such as charts and tables, and create contact records, tasks, and appointments from incoming messages. They create contact groups, schedule meetings, and share schedules to facilitate communication with other Outlook users.

Credit Toward Certification
When you pass Exam 77-884: Outlook 2010, you complete the requirements for the following certification(s):
Microsoft Office Specialist (MOS): Outlook 2010

This Training will Cover
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.

Managing the Outlook Environment
Apply and manipulate Outlook program options.
This objective may include but is not limited to: setting General, Mail, Calendar, Tasks, Notes and Journal, Advanced, and Language options
Manipulate item tags.
This objective may include but is not limited to: categorizing items, setting flags, setting sensitivity level, marking items as read or unread, and viewing message properties
Arrange the Content Pane.
This objective may include but is not limited to: showing or hiding fields in a list view, changing the reading view, and using the Reminders Window and People Pane
Apply search and filter tools.
This objective may include but is not limited to: using built-in Search folders
Print an Outlook item.
This objective may include but is not limited to: printing attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes

Creating and Formatting Item Content
Create and send email messages.
This objective may include but is not limited to: specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From and Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting and tracking options, and sending a message to a contact group
Create and manage Quick Steps.
This objective may include but is not limited to: performing, creating, editing, deleting, and duplicating Quick Steps, resetting Quick Steps to default settings
Create item content.
This objective may include but is not limited to: inserting graphical elements and inserting a hyperlink
Format item content.
This objective may include but is not limited to: using formatting tools, applying styles, creating styles and themes, using Paste Special, and formatting graphical elements
Attach content to email messages.
This objective may include but is not limited to: attaching an Outlook item and attaching external files

Managing Email Messages
Clean up the mailbox.
This objective may include but is not limited to: viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, and using clean-up tools
Create and manage rules.
This objective may include but is not limited to: creating, modifying, and deleting rules
Manage junk mail.
This objective may include but is not limited to: allowing a specific message (Not junk), and filtering junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender
Manage automatic message content.
This objective may include but is not limited to: managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies and forwards, and setting a default theme for all HTML messages, stationery, and fonts

Managing Contacts
Create and manipulate contacts.
This objective may include but is not limited to: modifying a default business card, forwarding a contact, and updating a contact in the address book
Create and manipulate contact groups.
This objective may include but is not limited to: creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, and sending a meeting to a contact group

Managing Calendar Objects
Create and manipulate appointments and events.
This objective may include but is not limited to: setting appointment options, printing appointment details, forwarding an appointment, and scheduling a meeting with a message sender
Create and manipulate meeting requests.
This objective may include but is not limited to: setting response options, updating a meeting request, canceling a meeting or invitation, and proposing a new time for a meeting
Manipulate the Calendar pane.
This objective may include but is not limited to: arranging the calendar view, changing the calendar color, displaying or hiding calendars, and creating a calendar group

Working with Tasks, Notes, and Journal Entries
Create and manipulate tasks.
This objective may include but is not limited to: creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, and using Current view
Create and manipulate notes.
This objective may include but is not limited to: creating a note, changing the current view, and categorizing notes
Create and manipulate Journal entries.
This objective may include but is not limited to: automatically record Outlook items, automatically record files, and editing a Journal entry

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